“Welcome to the DWA” — frequently said by many of our ambassadors as you begin your journey through the rainforest. DWA ambassadors are representatives of goodwill, a position that requires them to be friendly, kind and enjoy helping others. They are typically upper-classmen in high school or college students, eager and willing to represent our facility.
The Ambassador program has been at the DWA since early 2010 and has grown from a staff of three to more than 10 members scattered throughout the facility and often stationed at various locations during busy periods. Ambassadors assist with a variety of different tasks: assisting guests as they enter and exit, helping visitors feed our baby toucans at Toucan Encounter and even donning an animal costume for photo ops. They help our guests to better understand the layout of our facility when needing directional assistance. You may often see them assisting with crowd control when “bottle necks” occur in particular areas. On your next visit, look for an Ambassador and if you see a penguin, large crocodile or colorful toucan walking around and providing entertainment for your enjoyment – that is an incognito Ambassador!